Position Filled: Office Manager/Customer Service

Truestone Uncategorized Leave a Comment

Wanna Jobbb?

True Stone coffee is a specialty roaster and wholesaler headquartered in the Midway neighborhood of St Paul. Among our core values are relationship-based sourcing, leadership in education, an inclusive and equitable workplace and coffees that are both exceptional and accessible. Our roasterie is now seeking responsible, personable, team-oriented individuals to learn and grow alongside other coffee professionals at our state of the art roasterie and coffee lab.

Under the direction of the Director of Operations, the customer service/office manager will act as the primary liaison between our wholesale customers, the sales/service team and the production floor to ensure all orders are fulfilled successfully and efficiently. This is a part-time position with benefits – and full-time potential – that requires extensive attention to detail, excellent communication skills, and the ability to independently balance flexibility and efficiency. As a member of our small staff, this role will also be invited to participate in team activities such as cupping, quality control and future planning. This is the ideal job for someone with office experience seeking to learn more about the coffee industry in a small, relationship-focused environment. Primary duties include:

– Compiling coffee orders during production days, and coordinating daily production schedule to meet delivery needs
– Maintaining contact with core customers and onboarding assistance for new customers
– Oversight and quality assurance for all orders from first contact through delivery
– Administrative and organizational duties and including warehouse and office inventory, phone calls, email inquiries and walk-ins
– Regular Team meetings and calibration exercises

– A demonstrated passion for specialty coffee
– High School Diploma or equivalent
– 1+ years customer service or related experience
– Degree in communications or related field preferred

– Competitive pay BOE
– PTO and ESST (estimated sick and safe time)
– 401k and health insurance programs after probationary period
– Free Specialty Coffee Association certification (Barista and Brewing, all levels)
– All the coffee you can drink

Send Resumes and cover letters to [email protected]

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